Hello, Sandra We appreciate your review! You can consider our Pumpkin Treats, perfect for dogs with missing teeth, or if you are looking for something soft. You have to pour this snack into a recipient with water for 5-10 seconds, and then your Pumpkin Treats for Dogs will be ready for your lovely doggie. If you think something could be wrong with the treat due to texture, please get in touch with us so we can open a quality case to investigate further. Feel free to contact us via email or phone at (866) 726-9509 if you have more questions. We are always happy to help! All the best, Alessandra

Hello, Anne Thank you for sharing your feedback about our Chicken Apple Bark Treats. We are sorry that your pups had a bad experience with our treats and glad that they had no damage. These treats are especially crunchy to be easy to break and provide to a dog in training as a reward, but we also have less crunchy treats like our Pumpkin treats that could be a better option for your beloved fast eaters; you can even spray them with water for a soft texture. If you want to know more or have additional questions or concerns, you can contact us via email or phone at (866) 726-9509. Kindly, Alessandra

Hello, Stevanne We appreciate your review. To better assist you on this matter, our Customer Service Team will contact you via email. Someone will be in touch very soon for further review. Best regards, Daniella